Attendance

An Attendance Register will be kept for each class. You are required to attend 97% of lectures to qualify for tests. No exceptions will be made unless by prior arrangement or valid, unavoidable circumstances.

It is your responsibility to contact us and inform us if you cannot attend a lecture for any reason. The validity of these reasons will be considered at Keyline’s discretion.

Please note that if you miss classes and need to catch up on any material, the trainers may not assist you during class, as it would be unfair to other students and would slow their progress. It is up to the student to obtain missed material from classmates.

Extra lessons to cover missed material are available at a rate of R350 per hour.

No student may leave early unless specific permission is granted by the Training Coordinator.

Keyline’s Rights and Responsibilities

Keyline reserves the right to archive and display student work.

Students must ensure that all coursework and assignments are handed in on time. It is the student’s responsibility to sign for their assignment submission; failure to do so will result in a penalty. Late submissions will also incur a penalty.

The minimum pass mark is 60% for each module. If a student does not meet this requirement, they may be required to rewrite an examination at a fee of R500.00 and/or resubmit coursework. Failing the rewrite may require the student to retake the course, unless further discretion is exercised by Keyline.

Liability

Neither Keyline nor any of its employees or representatives will be held responsible for the loss of student work for any reason whatsoever.

Students must understand that, due to the nature of digital technology, there are no guarantees that equipment and software will always function optimally. “Gremlins” and “glitches” are inherent risks, and students should be prepared for potential equipment malfunctions.

Please have your lecturer back up your work to your flash drive, which you can then transfer to your home computer.

Students will be held personally responsible and liable for any damage or abuse to Keyline equipment or property.

Keyline does not accept liability for loss, injury, or damage caused by events beyond our control.

Refreshments

Tea and coffee are offered free of charge in the recreation area. Tea breaks are 15 minutes: please adhere to this and return to your classroom on time. STRICTLY NO EATING OR DRINKING IN THE CLASSROOMS! Smoking is permitted outdoors or in the recreation area only.

Cellphones

No cellphones will be permitted in the classroom. Please switch them off during lessons. Students will not be called out of class for phone calls or visitors, unless by prior arrangement. Messages will be taken.

Cleanliness

Students are expected to keep their workstations clean and tidy as classes follow closely one another.

Complaints and Resolution

Keyline aims to provide a high level of service. Any complaints should be reported immediately to the Training Coordinator, who will try to resolve the issue at the time. Keyline cannot accept responsibility for complaints not reported during the course.

Certification

Full-colour certificates will be printed, and the date of collection will be coordinated upon request. Students need to send an email stating the date of collection, which must be at least 3 days from the date of the email. Certificates are only stored for 3 months.

Our objective is to produce knowledgeable, well-trained graduates proficient in the software applications with insight into the industry. Courses are intensive and require students to focus and concentrate on each aspect presented. Should you have any questions or require assistance, the lecturer will be glad to help. However, it is your responsibility to ask your trainer or schedule extra assistance with one of the training coordinators.

Cancellations

Cancellations may be accepted by Keyline if a written request is received no less than three weeks prior to the commencement of the course; otherwise, the full fee will become due and payable. An admin fee of 10% will be deducted for cancellations. After the commencement of the course, no refunds will be made, and students are liable for the full course fees.

Outstanding Fees

Students will not be permitted to sit for the final examination or tests or receive certificates until course fees have been settled in full. If fees are payable by employers, an original order on company stationery must be submitted along with the completed and signed registration form.

Media Files Policy

The use of internet facilities, the computer provided for the learner, and storage space allocated on the server is to facilitate and enhance the learner experience. Under no circumstances may these be used to download, copy, or store entertainment movies, TV series, music, or any files not related to course material, content, or assignment resources.

General

Under no circumstances may any computers, equipment, training materials, or software from the Training Centre be removed from the premises or taken home by students.

Street parking for students is available on Florida Road or 8th Avenue.